Refund and Returns Policy

Effective Date: December 3, 2024

At ConaPowerTech, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward refund and returns policy to make your shopping experience stress-free.

1. Returns Eligibility

You may return most items purchased from ConaPowerTech within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be:

  • In its original, unused, and unassembled condition.
  • In the original packaging with all accessories, manuals, and tags intact.
  • Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Some products are non-returnable, including:

  • Items marked as Final Sale or Clearance.
  • Personalized or custom-made items.
  • Downloadable software or digital products.

3. How to Return an Item

To initiate a return:

  1. Contact us at [email protected] or call (320) 203-1477 to request a Return Authorization Number (RAN). We will provide you with detailed instructions on how to return your product.

  2. Pack your item securely in the original packaging to prevent damage during return shipping.

  3. Ship the item back to us at the following address:

    ConaPowerTech
    430 Park Meadows Dr #104,
    Waite Park, Minnesota (MN), 56387

You are responsible for the return shipping costs unless the product is defective or incorrect.

4. Refunds

Once we receive your returned item, we will inspect it and process your refund. Please allow up to 7-10 business days for the refund to be processed and reflected in your account.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Shipping Fees: Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect item).

5. Exchanges

If you would like to exchange an item for a different product, please contact us at [email protected] or (320) 203-1477 to arrange the exchange. Once we receive the returned item, we will process the exchange and ship the new product to you.

6. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us immediately at [email protected] or call (320) 203-1477 within 7 days of receiving your order. We will provide you with a prepaid return label and offer a full refund or replacement at no additional cost to you.

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: (320) 203-1477
  • Address:430 Park Meadows Dr #104, Waite Park, Minnesota (MN), 56387